A Capital Region cold case is getting some national attention, thanks to a show called "Disappeared." It tells the stories of people like UAlbany student Suzanne Lyall, who was last seen in 1998. To this day, what happened to the teen from Ballston Spa is still a mystery. Our Megan Cruz has this story.

UNITED STATES -- "I miss her smile. She had a big beautiful smile and when she walked into the room, she lit up the room," said Mary Lyall.

"She was just such a special kid. So alive and so creative," Doug Lyall said.

Doug and Mary Lyall haven't seen their daughter, Suzanne, since she was 19-years-old. She's been missing now for 14 years this month.

"In the beginning, the phone rang constantly off the hook and we constantly spoke with police. Now we're lucky if we talk to them every few weeks, once a month," Mary Lyall said.

"Before I leave this earth, I want some answers because not knowing is horrible. This is the kind of loss you don't get over," Doug Lyall said.

So with cautious optimism, the Lyalls are hoping for a break in their daughter's case, with the help of a nationally-watched show called "Disappeared." It tells the story of people who've mysteriously vanished, and on Monday night, it'll tell the story of their youngest daughter.

"We're hopeful that somebody in another part of the country may come up with some information and say I've been carrying this around and I didn't think it's important but now I want to tell you what I thought, or saw, or overheard. All we need is one little puzzle piece to crack this open," Doug Lyall said.

The last time Suzanne was seen was on March 2, 1998 around 10 at night. A classmate said she'd gotten off a CDTA bus at Collins Circle in the UAlbany campus. She'd been a sophomore and was coming home from work at Crossgates Mall.

Mary Lyall said, "We need to know what happened to Suzy and where she is. That's what we need and we hope that whoever this person is will at least call the police anonymously. We don't care. We just want to know where we can find Suzanne. We want her back."

"And if it means we only get part of her remains back to give her a proper burial, that's kind of what we're looking for if that’s the only thing we can get," Doug Lyall said.

Investigation Discovery isn't available everywhere in our area, but you can watch all the episodes of "Disappeared" online by heading over to Investigation.discovery.com.