A massive fire is still burning in some spots and has the hundreds of people it left homeless wondering when they will get answers to what happened and what is next for them. Our Venise Toussaint has the story.

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SULLIVAN COUNTY, N.Y. -- Five days after fire ripped through the Grandview Palace Condominium Complex, firefighters are still working to put out hot spots. The fire left more than 350 residents homeless.

A group of them camp outside the complex hoping to get answers.

“Hopefully they'll find out what happened,” said Rachel Belag.

Fire investigators have been on the scene trying to determine a cause of the fire. County officials say burning debris has prevented fire investigators from entering the basement of the building, where the fire may have started.

“We have a lot of steel that has come down. That is a five story building that went down into the basement and we also have some elevators that are very unstable at this time, so it is very difficult for us to access it,” said Richard Martinkovik, Sullivan County Commissioner of Emergency Service.

The condo was cited for code violations before it burned down and was being monitored by fire patrol personnel. Dozens of families have been placed in temporary shelters as some wait to be allowed back on the property.

"I was in a section that is not there. It's gone," said Steven Seltezer.

Officials have interviewed residents and don’t believe the fire was suspicious

“The next step is, the Town of Fallsburgh, with the property owners, will make arrangements to let people that have possessions in their condo because there were two and a half buildings that were saved”

People seeking assistance can contact the Sullivan County Division of Family Services.